Customer Engagement Process

Preparing For Your New Hot Tub​

Preparing For Your New Hot Tub​

How - We Make It Easy... To Take It Easy™

Picking the location of your new spa

Highlife

Information and details below

It is time to pick the spot where your new spa will go and there no time like the present to prepare. Here are some things to consider when deciding on the right spot for your new spa:

WINDOWS:

Are there any windows around or close to the area where the spa will go?
If the sun can reflect off of the windows onto the cover, it can potentially cause what is called “Solar Distress.” Kind of like an Ant under a magnifying glass. To prevent this, you should consider having your windows tinted to help protect your investment. There are many great DIY options online for this or it can be professionally done.
If you have windows within reach of the spa, you may also need to have them tempered for safety to meet inspection codes for your area.

ELECTRICAL:

If you have any outlets, fans, lights or other electrical within reach or above where you will place the spa, your electrician may need to remove, or blank them off to meet inspection codes in your area.

ACCESS:

What does access look like to the location that you are considering for your spa?
Is your gate wide enough for the spa to fit through on its side? Refer to link below for your Pre-Delivery guide to check the height of your spa for minimum clearance. The height of our spas range from 33″-38″ and you will want to add 2″ to the measurement for packaging and tilt.
You will also want to check the height of any eve’s or gutters for delivery of your spa to ensure the spa can clear any height restrictions while on our delivery cart which measures 13″ in height. If there are any concerns with height we may ask that you provide these measurements prior to delivery.
Are there any obstacles in the way such as Gas meters, AC units, Trees, Curbing, Steps or other landscaping? *Spas are very heavy and cannot be picked up*
If access is not clear, we may need to do a FREE site visit to see if a crane is needed.

COVER CLEARANCE:

Depending on what lift assist you have chosen for you spa, you will want to consider the clearance needed when planning for your spa. Also, be sure to check with myself or your sales rep on placement of the cover lift as some can only mount on certain sides.
Lift N Glide: Requires 14″ of clearance
Cover Cradle: Requires 24″ of clearance
UpRite Cover Lift: Requires 7″ of clearance
*We recommend adding an additional 2″ to the clearance to avoid the cover rubbing against any surface

Limelight

Information and details below

It is time to pick the spot where your new spa will go and there no time like the present to prepare! Here are some things to consider when deciding on the right spot for your new spa:

WINDOWS:

Are there any windows around or close to the area where the spa will go?
If the sun can reflect off of the windows onto the cover, it can potentially cause what is called “Solar Distress.” Kind of like an Ant under a magnifying glass. To prevent this, you should consider having your windows tinted to help protect your investment. There are many great DIY options online for this or it can be professionally done.
If you have windows within reach of the spa, you may also need to have them tempered for safety to meet inspection codes for your area.

ELECTRICAL:

If you have any outlets, fans, lights or other electrical within reach or above where you will place the spa, your electrician may need to remove, or blank them off to meet inspection codes in your area.

ACCESS:

What does access look like to the location that you are considering for your spa?
Is your gate wide enough for the spa to fit through on its side? Refer to link below for your Pre-Delivery guide to check the height of your spa for minimum clearance. The height of our spas range from 33″-38″
Are there any obstacles in the way such as Gas meters, AC units, Trees, Curbing, Steps or other landscaping? *Spas are very heavy and cannot be picked up*
If access is not clear, we may need to do a FREE site visit to see if a crane is needed.

COVER CLEARANCE:

Depending on what lift assist you have chosen for you spa, you will want to consider the clearance needed when planning for your spa. Also, be sure to check with myself or your sales rep on placement of the cover lift as some can only mount on certain sides.
Lift N Glide: Requires 14″ of clearance
Cover Cradle: Requires 24″ of clearance
UpRite Cover Lift: Requires 7″ of clearance
*We recommend adding an additional 2″ to the clearance to avoid the cover rubbing against any surface

Hotspot

Information and details below

It is time to pick the spot where your new spa will go and there no time like the present to prepare! Here are some things to consider when deciding on the right spot for your new spa:

WINDOWS:

Are there any windows around or close to the area where the spa will go?
If the sun can reflect off of the windows onto the cover, it can potentially cause what is called “Solar Distress.” Kind of like an Ant under a magnifying glass. To prevent this, you should consider having your windows tinted to help protect your investment. There are many great DIY options online for this or it can be professionally done.
If you have windows within reach of the spa, you may also need to have them tempered for safety to meet inspection codes for your area.

ELECTRICAL:

If you have any outlets, fans, lights or other electrical within reach or above where you will place the spa, your electrician may need to remove, or blank them off to meet inspection codes in your area.

ACCESS:

What does access look like to the location that you are considering for your spa?
Is your gate wide enough for the spa to fit through on its side? Refer to link below for your Pre-Delivery guide to check the height of your spa for minimum clearance. The height of our spas range from 33″-38″
Are there any obstacles in the way such as Gas meters, AC units, Trees, Curbing, Steps or other landscaping? *Spas are very heavy and cannot be picked up*
If access is not clear, we may need to do a FREE site visit to see if a crane is needed.

COVER CLEARANCE:

Depending on what lift assist you have chosen for you spa, you will want to consider the clearance needed when planning for your spa. Also, be sure to check with myself or your sales rep on placement of the cover lift as some can only mount on certain sides.
Lift N Glide: Requires 14″ of clearance
Cover Cradle: Requires 24″ of clearance
UpRite Cover Lift: Requires 7″ of clearance
*We recommend adding an additional 2″ to the clearance to avoid the cover rubbing against any surface

Freeflow

Information and details below

It is time to pick the spot where your new spa will go and there no time like the present to prepare! Here are some things to consider when deciding on the right spot for your new spa:

WINDOWS:

Are there any windows around or close to the area where the spa will go?
If the sun can reflect off of the windows onto the cover, it can potentially cause what is called “Solar Distress.” Kind of like an Ant under a magnifying glass. To prevent this, you should consider having your windows tinted to help protect your investment. There are many great DIY options online for this or it can be professionally done.
If you have windows within reach of the spa, you may also need to have them tempered for safety to meet inspection codes for your area.

ELECTRICAL:

If you have any outlets, fans, lights or other electrical within reach or above where you will place the spa, your electrician may need to remove, or blank them off to meet inspection codes in your area.

ACCESS:

What does access look like to the location that you are considering for your spa?
Is your gate wide enough for the spa to fit through on its side? Refer to link below for your Pre-Delivery guide to check the height of your spa for minimum clearance. The height of our spas range from 33”-38”
Are there any obstacles in the way such as Gas meters, AC units, Trees, Curbing, Steps or other landscaping? *Spas are very heavy and cannot be picked up*
If access is not clear, we may need to do a FREE site visit to see if a crane is needed.

COVER CLEARANCE:

If you have chosen the Cover Valet RX lift assist with your spa, you will need to consider 24” for clearance. Also, be sure to check with myself or your sales rep on placement of the cover lift as it can only mount on certain sides.

 

Nordic

Information and details below

It is time to pick the spot where your new spa will go and there no time like the present to prepare! Here are some things to consider when deciding on the right spot for your new spa:

WINDOWS:

Are there any windows around or close to the area where the spa will go?
If the sun can reflect off of the windows onto the cover, it can potentially cause what is called “Solar Distress.” Kind of like an Ant under a magnifying glass. To prevent this, you should consider having your windows tinted to help protect your investment. There are many great DIY options online for this or it can be professionally done.
If you have windows within reach of the spa, you may also need to have them tempered for safety to meet inspection codes for your area.

ELECTRICAL:

If you have any outlets, fans, lights or other electrical within reach or above where you will place the spa, your electrician may need to remove, or blank them off to meet inspection codes in your area.

ACCESS:

What does access look like to the location that you are considering for your spa?
Is your gate wide enough for the spa to fit through on its side? Refer to link below for your Pre-Delivery guide to check the height of your spa for minimum clearance. The height of our spas range from 33″-38″
Are there any obstacles in the way such as Gas meters, AC units, Trees, Curbing, Steps or other landscaping? *Spas are very heavy and cannot be picked up*
If access is not clear, we may need to do a FREE site visit to see if a crane is needed.

COVER CLEARANCE:

The CoverMate I Lift Assist that comes with your spa requires 15 inches of clearance behind the spa and 5 inches on each side. Also, be sure to check with myself or your sales rep on placement of the cover lift as it can only mount on certain sides.
*We recommend adding an additional 2″ to the clearance to avoid the cover rubbing against any surface.

Electrical Requirements for your new spa

Highlife

Information and details below

By now you hopefully know the location where your new spa is going. Next step is figuring out what the electrical requirements will be and what that process looks like. Click here to view the Pre-Delivery Guide for your Highlife Spa, which contains wiring schematics and electrical access for your spa. We recommend providing a copy of this to your electrician.

 

ELECTRICIAN:

You will need a certified electrician who will wire the spa once it has been delivered to your home. You will want to contact your electrician to get a free estimate prior to getting the spa, this helps them to see what materials they will need for the job and how long it will take. They then will wire the spa once it is in place. You can have Pre-Wiring done if needed, but in most cases it is easier to have the spa there, then hook it up.
We refer to Canyon Electric if you need a free estimate: 208-323-2000

SUB PANEL:

Your new Deal: Product Brand / Name will come with a new sub panel that includes a 20 amp breaker and a 30 amp breaker which is covered under the warranty of your new spa. We do not recommended using an alternative sub panel or breakers. Please know that if you do they will not be covered under warranty. With shortages of supplies, we are unable to provide the sub panel until the time of delivery. If the electrician needs to do any Pre-Wiring, they will need to put a blank where the panel will go.
*If you have an existing Hot Tub panel, you will need to check with your electrician to make sure it is up to date and compatible. A current sub panel would need to be swapped out for the new one to have the warranty apply.

DEDICATED 110V/115V:

If you have chosen a spa that will wire on a dedicated line, your spa will come with the GFI cord and a weather protected receptacle. Each model comes equipped with approximately 15 feet of usable power cord. (This is the maximum length allowed by Underwriters Laboratory.) When the spa is installed, the power cord will come out of the bottom of the equipment compartment. *WE DO NOT RECOMMEND USING EXTENSION CORDS*

COORDINATING ELECTRICIAN:

If you have provided us with your electrician’s information or are using Canyon Electric, we will notify them of the delivery date and time, but we cannot guarantee that the spa will be wired at that time.

Limelight

Information and details below

By now you hopefully know the location where your new spa is going. Next step is figuring out what the electrical requirements will be and what that process looks like. Click here to view the Pre-Delivery Guide for your Limelight Spa, which contains wiring schematics and electrical access for your spa. We recommend providing a copy of this to your electrician.

ELECTRICIAN:

You will need a certified electrician who will wire the spa once it has been delivered to your home. You will want to contact your electrician to get a free estimate prior to getting the spa, this helps them to see what materials they will need for the job and how long it will take. They then will wire the spa once it is in place. You can have Pre-Wiring done if needed, but in most cases it is easier to have the spa there, then hook it up.
We refer to Canyon Electric if you need a free estimate: 208-323-2000

SUB PANEL:

Your new Deal: Product Brand / Name will come with a new sub panel that includes a 20 amp breaker and a 30 amp breaker which is covered under the warranty of your new spa. We do not recommended using an alternative sub panel or breakers. Please know that if you do they will not be covered under warranty. With shortages of supplies, we are unable to provide the sub panel until the time of delivery. If the electrician needs to do any Pre-Wiring, they will need to put a blank where the panel will go.
*If you have an existing Hot Tub panel, you will need to check with your electrician to make sure it is up to date and compatible. A current sub panel would need to be swapped out for the new one to have the warranty apply.

DEDICATED 110V/115V:

If you have chosen a spa that will wire on a dedicated line, your spa will come with the GFI cord and a weather protected receptacle. Each model comes equipped with approximately 15 feet of usable power cord. (This is the maximum length allowed by Underwriters Laboratory.) When the spa is installed, the power cord will come out of the bottom of the equipment compartment. *WE DO NOT RECOMMEND USING EXTENSION CORDS*

COORDINATING ELECTRICIAN:

If you have provided us with your electrician’s information or are using Canyon Electric, we will notify them of the delivery date and time, but we cannot guarantee that the spa will be wired at that time.

Hotspot

Information and details below

By now you hopefully know the location where your new spa is going. Next step is figuring out what the electrical requirements will be and what that process looks like. Click here to view the Pre-Delivery Guide for your Hotspot Spa, which contains wiring schematics and electrical access for your spa. We recommend providing a copy of this to your electrician.

ELECTRICIAN:

|You will need a certified electrician who will wire the spa once it has been delivered to your home. You will want to contact your electrician to get a free estimate prior to getting the spa, this helps them to see what materials they will need for the job and how long it will take. They then will wire the spa once it is in place. You can have Pre-Wiring done if needed, but in most cases it is easier to have the spa there, then hook it up.
We refer to Canyon Electric if you need a free estimate: 208-323-2000

SUB PANEL:

Your new Deal: Product Brand / Name will come with a new sub panel that includes a 50 amp breaker which is covered under the warranty of your new spa. We do not recommended using an alternative sub panel or breakers. Please know that if you do they will not be covered under warranty. With shortages of supplies, we are unable to provide the sub panel until the time of delivery. If the electrician needs to do any Pre-Wiring, they will need to put a blank where the panel will go.
*If you have an existing Hot Tub panel, you will need to check with your electrician to make sure it is up to date and compatible. A current sub panel would need to be swapped out for the new one to have the warranty apply.

DEDICATED 110V/115V:

If you have chosen a spa that will wire on a dedicated line, your spa will come with the GFI cord and a weather protected receptacle. Each model comes equipped with approximately 15 feet of usable power cord. (This is the maximum length allowed by Underwriters Laboratory.) When the spa is installed, the power cord will come out of the bottom of the equipment compartment. *WE DO NOT RECOMMEND USING EXTENSION CORDS*

COORDINATING ELECTRICIAN:

If you have provided us with your electrician’s information or are using Canyon Electric, we will notify them of the delivery date and time, but we cannot guarantee that the spa will be wired at that time.

Freeflow

Information and details below

By now you hopefully know the location where your new spa is going. Next step is figuring out what the electrical requirements will be and what that process looks like. Click here to view the Pre-Delivery guide for your new spa, which contains wiring schematics and electrical access for your spa. We recommend providing a copy of this to your electrician.

ELECTRICIAN:

You will need a certified electrician who will wire the spa once it has been delivered to your home. You will want to contact your electrician to get a free estimate prior to getting the spa, this helps them to see what materials they will need for the job and how long it will take. They then will wire the spa once it is in place. You can have Pre-Wiring done if needed, but in most cases it is easier to have the spa there, then hook it up.
We refer to Canyon Electric if you need a free estimate: 208-323-2000

SUB PANEL:

Your new Deal: Product Brand / Name does not include a sub panel and will need to be provided by your electrician. You will want to have your electrician install a 50 amp service.
*If you have an existing Hot Tub panel, you will need to check with your electrician to make sure it is up to date and compatible.

110 PLUG & PLAY:

If you have chosen to go with the 110 plug and play option, your spa will come with a GFI cord that is 15′ long. This spa can be converted to 220 if needed, but will have special requirements, please contact us if you choose to do this in the future. *WE DO NOT RECOMMEND USING EXTENSION CORDS*

COORDINATING ELECTRICIAN:

If you have provided us with your electrician’s information or are using Canyon Electric, we will notify them of the delivery date and time, but we cannot guarantee that the spa will be wired at that time.

Nordic

Information and details below

By now you hopefully know the location where your new spa is going. Next step is figuring out what the electrical requirements will be and what that process looks like. Click here to view the Owners Manual for your new spa, which contains wiring schematics and electrical access for your spa. We recommend providing a copy of this to your electrician.

ELECTRICIAN:

You will need a certified electrician who will wire the spa once it has been delivered to your home. You will want to contact your electrician to get a free estimate prior to getting the spa, this helps them to see what materials they will need for the job and how long it will take. They then will wire the spa once it is in place. You can have Pre-Wiring done if needed, but in most cases it is easier to have the spa there, then hook it up.
We refer to Canyon Electric if you need a free estimate: 208-323-2000

SUB PANEL:

Your new Deal: Product Brand / Name does not include a sub panel and will need to be provided by your electrician. If you are going 220V you will want to have your electrician install a 50 amp service.
*If you have an existing Hot Tub panel, you will need to check with your electrician to make sure it is up to date and compatible.

DEDICATED 110V/115V:

If you have chosen a spa that will wire on a dedicated line you will need to purchase the GFI cord that we call install prior to delivery. This cord is 12′ long. *WE DO NOT RECOMMEND USING EXTENSION CORDS*

ALL IN 110:

If you have chosen an All In 110 spa by Nordic Hot Tubs, this is a plug and play spa and will come with a 12′ GFI cord and can only be 110V. The spa can never be converted to 220 as it is not equipped for it.

COORDINATING ELECTRICIAN:

If you have provided us with your electrician’s information or are using Canyon Electric, we will notify them of the delivery date and time, but we cannot guarantee that the spa will be wired at that time.

Foundation considerations FOR your new spa

Highlife

Information and details below

Here are some recommended options for foundations to place your spa on. These are also covered in the
Pre-Delivery Guide, Click here to view the Highlife Pre Delivery Guide
Concrete
Eco-Raster with Road Mix Click here to view the Eco Raster Base
Pavers – Flat base with weed barrier
Wood Deck/Decking – See pre delivery guide for your spa to determine weight requirements
Road Mix Base – Frame of pressure treated wood, leveled with liner filled with only Road Mix
**If you are looking at other foundations that are not listed, please let myself or your sales representative know so that we can help advise to protect your investment.

Once you have chosen the foundation for your spa, it is important to express to your contractor or whoever is prepping the area, that it is LEVEL and FLAT.

LEVEL:

Pad needs to be level within 1″ over the dimensions of your spa
Tape off the area of where your spa will sit and then lay a 6′ level across the pad in each direction, checking to see if it is within 1″ of level.

FLAT:

It is very important to make sure your pad is flat. Here are some ways to check:
Wet the pad with water, if it dries evenly then the pad is flat. If the water pools, then the spa will not sit flat and some adjustments will need to be made to the pad by your contractor.
Laying a 6′ level or 2×4 across the pad in each direction, checking to see if it touches at all points.
**If we deliver the spa and find any issues with the pad at that time, we will need to set your spa off to the side until adjustments are made. There will also be an additional fee to come back out and move the spa at a later time. If you prefer to place the spa on the pad “as is” we will require a signed waiver stating that you are aware of the manufacturers requirements and any issues that may arise as a result of an incorrect foundation.
**Hot Spring Spas must not be shimmed in any manner**

Limelight

Information and details below

Here are some recommended options for foundations to place your spa on. These are also covered in the
Pre-Delivery Guide, Click here to view Limelight Pre Delivery Guide
Concrete
Eco-Raster with Road Mix Click here to view the Eco Raster Base
Pavers – Flat base with weed barrier
Wood Deck/Decking – See pre delivery guide for your spa to determine weight requirements
Road Mix Base – Frame of pressure treated wood, leveled with liner filled with only Road Mix
**If you are looking at other foundations that are not listed, please let myself or your sales representative know so that we can help advise to protect your investment.

Once you have chosen the foundation for your spa, it is important to express to your contractor or whoever is prepping the area, that it is LEVEL and FLAT.

LEVEL:

Pad needs to be level within 1″ over the dimensions of your spa
Tape off the area of where your spa will sit and then lay a 6′ level across the pad in each direction, checking to see if it is within 1″ of level.

FLAT:

It is very important to make sure your pad is flat. Here are some ways to check:
Wet the pad with water, if it dries evenly then the pad is flat. If the water pools, then the spa will not sit flat and some adjustments will need to be made to the pad by your contractor.
Laying a 6′ level or 2×4 across the pad in each direction, checking to see if it touches at all points.
**If we deliver the spa and find any issues with the pad at that time, we will need to set your spa off to the side until adjustments are made. There will also be an additional fee to come back out and move the spa at a later time. If you prefer to place the spa on the pad “as is” we will require a signed waiver stating that you are aware of the manufacturers requirements and any issues that may arise as a result of an incorrect foundation.
**Hot Spring Spas must not be shimmed in any manner*

Hotspot

Information and details below

Here are some recommended options for foundations to place your spa on. These are also covered in the
Pre-Delivery Guide, Click here to view the Hot Spot Pre Delivery Guide
Concrete
Eco-Raster with Road Mix Click here to view the Eco Raster Base
Pavers – Flat base with weed barrier
Wood Deck/Decking – See pre delivery guide for your spa to determine weight requirements
Road Mix Base – Frame of pressure treated wood, leveled with liner filled with only Road Mix
**If you are looking at other foundations that are not listed, please let myself or your sales representative know so that we can help advise to protect your investment.

Once you have chosen the foundation for your spa, it is important to express to your contractor or whoever is prepping the area, that it is LEVEL and FLAT.

LEVEL:

Pad needs to be level within 1″ over the dimensions of your spa
Tape off the area of where your spa will sit and then lay a 6′ level across the pad in each direction, checking to see if it is within 1″ of level.

FLAT:

It is very important to make sure your pad is flat. Here are some ways to check:
Wet the pad with water, if it dries evenly then the pad is flat. If the water pools, then the spa will not sit flat and some adjustments will need to be made to the pad by your contractor.
Laying a 6′ level or 2×4 across the pad in each direction, checking to see if it touches at all points.
**If we deliver the spa and find any issues with the pad at that time, we will need to set your spa off to the side until adjustments are made. There will also be an additional fee to come back out and move the spa at a later time. If you prefer to place the spa on the pad “as is” we will require a signed waiver stating that you are aware of the manufacturers requirements and any issues that may arise as a result of an incorrect foundation.
**Hot Spring Spas must not be shimmed in any manner*

Freeflow

Information and details below

Here are some recommended options for foundations to place your spa on. These are also covered in the
Pre-Delivery Guide, Click here to view the Freeflow Pre Delivery Guide
Concrete
Eco-Raster with Road Mix Click here to view the Eco Raster Base
Pavers – Flat base with weed barrier
Wood Deck/Decking – See pre delivery guide for your spa to determine weight requirements
Road Mix Base – Frame of pressure treated wood, leveled with liner filled with only Road Mix
**If you are looking at other foundations that are not listed, please let myself or your sales representative know so that we can help advise to protect your investment.

Once you have chosen the foundation for your spa, it is important to express to your contractor or whoever is prepping the area, that it is LEVEL and FLAT.

LEVEL:

Pad needs to be level within 1″ over the dimensions of your spa
Tape off the area of where your spa will sit and then lay a 6′ level across the pad in each direction, checking to see if it is within 1″ of level.

FLAT:

It is very important to make sure your pad is flat. Here are some ways to check:
Wet the pad with water, if it dries evenly then the pad is flat. If the water pools, then the spa will not sit flat and some adjustments will need to be made to the pad by your contractor.
Laying a 6′ level or 2×4 across the pad in each direction, checking to see if it touches at all points.
**If we deliver the spa and find any issues with the pad at that time, we will need to set your spa off to the side until adjustments are made. There will also be an additional fee to come back out and move the spa at a later time. If you prefer to place the spa on the pad “as is” we will require a signed waiver stating that you are aware of the manufacturers requirements and any issues that may arise as a result of an incorrect foundation.
**Hot Spring Spas must not be shimmed in any manner**

Nordic

Information and details below

Here are some recommended options for foundations to place your spa on. These are also covered in the
Owners Manual, Click here to view the Nordic Owners Manual
Concrete
Eco-Raster with Road Mix Click here to view the Eco Raster Base
Pavers – Flat base with weed barrier
Wood Deck/Decking – See pre delivery guide for your spa to determine weight requirements
Road Mix Base – Frame of pressure treated wood, leveled with liner filled with only Road Mix
**If you are looking at other foundations that are not listed, please let myself or your sales representative know so that we can help advise to protect your investment.

Once you have chosen the foundation for your spa, it is important to express to your contractor or whoever is prepping the area, that it is LEVEL and FLAT.

LEVEL:

Pad needs to be level within 1″ over the dimensions of your spa
Tape off the area of where your spa will sit and then lay a 6′ level across the pad in each direction, checking to see if it is within 1″ of level.

FLAT:

It is very important to make sure your pad is flat. Here are some ways to check:
Wet the pad with water, if it dries evenly then the pad is flat. If the water pools, then the spa will not sit flat and some adjustments will need to be made to the pad by your contractor.
Laying a 6′ level or 2×4 across the pad in each direction, checking to see if it touches at all points.
**If we deliver the spa and find any issues with the pad at that time, we will need to set your spa off to the side until adjustments are made. There will also be an additional fee to come back out and move the spa at a later time. If you prefer to place the spa on the pad “as is” we will require a signed waiver stating that you are aware of the manufacturers requirements and any issues that may arise as a result of an incorrect foundation.
**Hot Spring Spas must not be shimmed in any manner**

What to expect for delivery

Highlife

Information and details below

Thank you so much for getting the pictures and information needed for our delivery team; we appreciate your time and assistance ensuring that your delivery goes as smooth as possible when the time comes!

Here are a few reminders:
• We ask that you are ready to take delivery of your new spa once it arrives

• Once we have received the spa, it will be checked in and given to our service coordinator to get you on the schedule for delivery. The spa will need to be Paid in Full at this time to hold your delivery spot. If you have chosen financing, we will run the balance due the day before delivery of your new spa.

• Your spa will need to be hooked up by a certified electrician once it is placed.

• Please also note our delivery team will NOT fill the spa at time of delivery as we like to ensure the spa is properly wired and ready to go prior. This helps to avoid any water getting into the equipment area and or any possible issues if your electrician for any reason does not make it out the same day as delivery.

• Our delivery team will do a brief overview of the spa: How to properly fill, show you where the breakers are located for powering up your new spa and some other helpful information. They will take a sample of your water back to the store and your Sales Representative will contact you with the results and how to go through your start up process that is specific to your water analysis.

Please let us know of any questions or concerns or if any further information is needed!

Limelight

Information and details below

Thank you so much for getting the pictures and information needed for our delivery team; we appreciate your time and assistance ensuring that your delivery goes as smooth as possible when the time comes!

Here are a few reminders:
• We ask that you are ready to take delivery of your new spa once it arrives

• Once we have received the spa, it will be checked in and given to our service coordinator to get you on the schedule for delivery. The spa will need to be Paid in Full at this time to hold your delivery spot. If you have chosen financing, we will run the balance due the day before delivery of your new spa.

• Your spa will need to be hooked up by a certified electrician once it is placed.

• Please also note our delivery team will NOT fill the spa at time of delivery as we like to ensure the spa is properly wired and ready to go prior. This helps to avoid any water getting into the equipment area and or any possible issues if your electrician for any reason does not make it out the same day as delivery.

• Our delivery team will do a brief overview of the spa: How to properly fill, show you where the breakers are located for powering up your new spa and some other helpful information. They will take a sample of your water back to the store and your Sales Representative will contact you with the results and how to go through your start up process that is specific to your water analysis.

Please let us know of any questions or concerns or if any further information is needed!

Hotspot

Information and details below

Thank you so much for getting the pictures and information needed for our delivery team; we appreciate your time and assistance ensuring that your delivery goes as smooth as possible when the time comes!

Here are a few reminders:
• We ask that you are ready to take delivery of your new spa once it arrives

• Once we have received the spa, it will be checked in and given to our service coordinator to get you on the schedule for delivery. The spa will need to be Paid in Full at this time to hold your delivery spot. If you have chosen financing, we will run the balance due the day before delivery of your new spa.

• Your spa will need to be hooked up by a certified electrician once it is placed.

• Please also note our delivery team will NOT fill the spa at time of delivery as we like to ensure the spa is properly wired and ready to go prior. This helps to avoid any water getting into the equipment area and or any possible issues if your electrician for any reason does not make it out the same day as delivery.

• Our delivery team will do a brief overview of the spa: How to properly fill, show you where the breakers are located for powering up your new spa and some other helpful information. They will take a sample of your water back to the store and your Sales Representative will contact you with the results and how to go through your start up process that is specific to your water analysis.

Please let us know of any questions or concerns or if any further information is needed!

Freeflow

Information and details below

Thank you so much for getting the pictures and information needed for our delivery team; we appreciate your time and assistance ensuring that your delivery goes as smooth as possible when the time comes!

Here are a few reminders:
• We ask that you are ready to take delivery of your new spa once it arrives

• Once we have received the spa, it will be checked in and given to our service coordinator to get you on the schedule for delivery. The spa will need to be Paid in Full at this time to hold your delivery spot. If you have chosen financing, we will run the balance due the day before delivery of your new spa.

• Your spa will need to be hooked up by a certified electrician once it is placed.

• Please also note our delivery team will NOT fill the spa at time of delivery as we like to ensure the spa is properly wired and ready to go prior. This helps to avoid any water getting into the equipment area and or any possible issues if your electrician for any reason does not make it out the same day as delivery.

• Our delivery team will do a brief overview of the spa: How to properly fill, show you where the breakers are located for powering up your new spa and some other helpful information. They will take a sample of your water back to the store and your Sales Representative will contact you with the results and how to go through your start up process that is specific to your water analysis.

Please let us know of any questions or concerns or if any further information is needed!

Nordic

Information and details below

Thank you so much for getting the pictures and information needed for our delivery team; we appreciate your time and assistance ensuring that your delivery goes as smooth as possible when the time comes!

Here are a few reminders:
• We ask that you are ready to take delivery of your new spa once it arrives

• Once we have received the spa, it will be checked in and given to our service coordinator to get you on the schedule for delivery. The spa will need to be Paid in Full at this time to hold your delivery spot. If you have chosen financing, we will run the balance due the day before delivery of your new spa.

• Your spa will need to be hooked up by a certified electrician once it is placed.

• Please also note our delivery team will NOT fill the spa at time of delivery as we like to ensure the spa is properly wired and ready to go prior. This helps to avoid any water getting into the equipment area and or any possible issues if your electrician for any reason does not make it out the same day as delivery.

• Our delivery team will do a brief overview of the spa: How to properly fill, show you where the breakers are located for powering up your new spa and some other helpful information. They will take a sample of your water back to the store and your Sales Representative will contact you with the results and how to go through your start up process that is specific to your water analysis.

Please let us know of any questions or concerns or if any further information is needed!