Campaign SMS/MMS Privacy Policy

Business / Sender: Snake River Pool and Spa, LLC

Last Updated: June 11, 2026

Scope

This Campaign SMS/MMS Privacy Policy applies to the Snake River Pool and Spa, LLC Customer Care SMS/MMS messaging program. It explains how we collect, use, protect, retain, and disclose information related to text message communications with customers and prospective customers who request assistance, information, appointments, orders, delivery, installation, maintenance, water care, service, or support from us.

How We Collect SMS/MMS Consent

Snake River Pool and Spa, LLC collects SMS/MMS consent only from people who choose to provide it. End users may opt in through our website live chat or web forms at thespateam.com. Before a mobile number is collected for text messaging, the user is shown an SMS/MMS consent disclosure and is asked to select Yes or No. The Yes option is optional and is not pre-selected. Users who select No are not opted in to SMS/MMS messaging.

Consent is not a condition of purchase. We do not use purchased, rented, or third-party lead lists for this messaging program.

Information We Collect

For this messaging program, we may collect your name, mobile phone number, message content, appointment details, service request details, product or service request details, quote or consultation details, order, pickup, delivery, or installation information, opt-in and opt-out status, and records showing the date, time, source, and method of your SMS/MMS consent.

How We Use SMS/MMS Information

Snake River Pool and Spa, LLC uses SMS/MMS information only to communicate with you about customer care matters related to your requests, appointments, orders, deliveries, installations, pickups, maintenance, water care, service work, consultations, support conversations, requested product or service information, and post-service satisfaction or review requests.

This Customer Care SMS/MMS program is not used to send unsolicited advertising, third-party promotions, or messages unrelated to your interaction with us.

Message Frequency and Charges

Message frequency varies depending on your requests, appointments, orders, service needs, and support conversations. Message and data rates may apply.

No Sale or Marketing Sharing of Mobile Information

Snake River Pool and Spa, LLC does not sell, rent, or share mobile opt-in information, text messaging originator opt-in data, or SMS/MMS consent with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and SMS/MMS consent are used only for communications from Snake River Pool and Spa, LLC and will not be shared with third parties for their own marketing or promotional use.

Service Providers

Snake River Pool and Spa, LLC may use service providers and technology platforms solely to operate our business and deliver requested communications, including providers that support messaging, scheduling, customer support, website live chat, customer relationship management, order processing, delivery, installation, and related business operations. These service providers are permitted to use information only as needed to provide services to Snake River Pool and Spa, LLC and are not permitted to use mobile opt-in data or SMS/MMS consent for their own marketing or promotional purposes.

Opt-Out and Help

You may opt out of SMS/MMS messages at any time by replying STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, or OPTOUT. After you opt out, we may send one final confirmation message and then will not send further SMS/MMS messages unless you opt in again. For help, reply HELP or INFO.

Retention of Consent Records

Snake River Pool and Spa, LLC retains SMS/MMS consent and messaging preference records as needed to operate the messaging program, document consent, honor opt-out requests, comply with legal and carrier requirements, resolve disputes, and maintain business records.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information in our possession. No method of transmission or storage is completely secure, but we take steps intended to protect SMS/MMS information from unauthorized access or misuse.

Your Choices

You may request that Snake River Pool and Spa, LLC update or correct your contact information by contacting us through thespateam.com or by replying HELP to a message from us. You may opt out of SMS/MMS messages at any time by replying STOP.

Children

This messaging program is intended for customers and prospective customers seeking pool, spa, hot tub, swim spa, sauna, patio, water care, maintenance, delivery, installation, pickup, and related services. It is not directed to children under 13.

Changes to This Policy

We may update this Campaign SMS/MMS Privacy Policy from time to time. The updated version will be identified by the Last Updated date above.

Contact Us

For questions about this Campaign SMS/MMS Privacy Policy or the Snake River Pool and Spa, LLC Customer Care SMS/MMS program, contact us through thespateam.com or reply HELP to a message from us.